Return & Refund Policy

1. Custom Orders Policy

Before mass production, we provide virtual proofs, size charts, or physical samples for customer confirmation. Once the digital mockups or samples are approved and production begins, orders cannot be canceled or returned due to non-quality issues.

We strongly recommend reviewing all design artwork, spelling, color specifications (Pantone codes), and size charts carefully prior to final approval.

2. Quality Issues & Defective Goods

We stand behind our craftsmanship. You are eligible for a replacement, partial refund, or full refund under the following exceptional circumstances:

• Manufacturing defects in stitching, fabric, or hardware.
• Significant print/embroidery errors caused by our production team that deviate from the approved artwork proof.
• Incorrect items, sizes, or quantities delivered that do not match the order contract.

3. How to Request a Quality Claim

If you encounter any quality issues with your received order, please follow these steps within 14 days of receiving the shipment:

1. Send an email to john@ncgift.com with your order details and invoice number.
2. Provide clear high-resolution photos or videos demonstrating the defect or mismatch.
3. Our Quality Assurance team will evaluate your claim within 2 business days.
4. If approved, we will arrange a reproduction/remake, store credit, or a refund to your original payment method.

4. Non-Returnable Scenarios

Claims will not be accepted under the following conditions:

• Slight color variations resulting from screen-to-fabric display differences (within standard industry tolerances).
• Sizing errors resulting from incorrect measurements submitted by the customer.
• Items damaged due to improper washing, care, or misuse after delivery.
• Claims submitted more than 14 days after delivery confirmation.

5. Refund Processing Time

Once a return or refund is approved by our team, payments will be processed back to your original payment method (Credit Card, PayPal, or Bank Transfer) within 5 to 7 business days.